Guarantee service, you will also receive an order update email once your item goes through inspection. Tracking information is available on the Purchase History page, where you’ll be able to track the shipment of your order and see exactly where it is in the authentication process. How can I track the progress of my purchase? Once the inspection is complete, the item will be sent to the buyer within a three-day, secureĭelivery, including signature confirmation. How long will the authentication process take? How long until I get my item?Īfter a buyer purchases an eligible item, the seller is required to send the item to the authentication facility, where they inspect the item within two business days of receipt. Enjoy! Who is providing the authentication services?ĮBay’s team of professionally trained authenticators vet and verify each bag, utilizing detailed, physical inspection and advanced technical equipment in a state-of-the-art facility. Once the card scans, tap to view detailed information about your handbag.
If the card does not automatically scan, download the Decode app and try again. Hold your Authenticity Guarantee card at the top of your NFC-enabled device until you receive a prompt. How does my Authentication Guarantee card with NFC capabilities work? Yes, all items verified as authentic come with a card with details about the item, such as brand and model. Will receive a unique Authenticity Guarantee card and a security tag. Then they will perform a multi-point authentication inspection. What happens at the authenticator?Īfter the authentication facility receives the handbag, the authenticator first confirms the item and collateral materials are consistent with the listing title, description, and images.
Virgin Islands) and armed forces postal locations are not currently covered. Unincorporated territories (including Puerto Rico and the U.S. are not eligible for the service at this time. Items shipping to addresses outside of the U.S. Items that are listed on from sellers located in Japan and the United States to a buyer located within the U.S. Only items purchased on are eligible for Authenticity Guarantee. The eligible brands for Authenticity Guarantee are Louis Vuitton, Chanel, Gucci, Hermes, Saint Laurent, Celine, Dior, Prada, Fendi, Goyard, Burberry, Chloe, Valentino, Givenchy, Balenciaga, and Bottega Veneta. You can identify eligible listings by looking for the blue Authenticity Guarantee checkmark in the search results or the top right of the item’s page. Auction items are also included in the service if the item sold is one of the eligible brands and sells above What items are eligible for Authenticity Guarantee?Īuthenticity Guarantee is available for select brands, in new or preowned condition, listed under the bags & handbags category, and sold for USD $500 or more. Through the Authenticity Guarantee service, eBay covers the cost of authentication and secure shipping from the authentication facility to the buyer. Will I be charged a fee for Authenticity Guarantee? Verified, the item is safely shipped to the buyer via three-day shipping with a signature required! There, the item goes through a meticulous inspection process. When an eligible item is purchased, the seller ships the item to the authentication facility. It’s easy! Browse and shop eBay’s listings with the “Authenticity Guarantee” badge. Authenticators physically inspect all eligible items before shipping to the buyer. EBay’s Authenticity Guarantee is a service designed to help buyers shop with confidence.